TR88 Privacy Policy – Data Protection for Malaysian Players

Introduction to TR88's Privacy Policy

TR88 ("we", "our platform") takes user privacy seriously. This Privacy Policy explains how TR88 collects, uses, discloses, and protects your personal information when you use our online betting and casino platform at tr88-play.com.

This policy is drawn up in accordance with Malaysia's Personal Data Protection Act 2010 (PDPA) and international best practices in data protection. We believe every TR88 player has the right to know exactly what information we hold about them, how it is used, and what control they have over their own personal data.

By registering an account or using any TR88 service, you confirm that you have read and understood this Privacy Policy. If you do not agree with any part of this policy, please discontinue use of the TR88 platform and contact our support team to discuss your account further.

Personal Information We Collect

TR88 only collects information that is strictly necessary to provide a secure, compliant, and high-quality online betting and casino service. The following are the categories of information we collect:

A. Information You Provide Directly

• Registration information: Your Malaysian phone number, chosen password, and username.
• Identity verification information: Full name, date of birth, identification card number (MyKad) or passport, and address details — collected during the KYC (Know Your Customer) verification process required for platform security.
• Financial information: The bank account or eWallet details you register for deposits and withdrawals on TR88. This includes account details for Touch 'n Go eWallet, GrabPay, Boost, ShopeePay, DuitNow, and FPX-linked accounts such as Maybank2u or CIMB Clicks.
• Communication information: The contents of any correspondence you send to the TR88 support team via live chat, email, or other channels.

B. Automatically Collected Information

• Device information and access logs: IP address, web browser type, device type, operating system, and access timestamp.
• Gaming activity data: Betting records, gaming history, wins and losses, session duration, and game preferences on the TR88 platform.
• Transaction data: A complete record of all deposits, withdrawals, and bonus transactions made through your TR88 account.
• Cookie data and tracking technologies: Information collected through cookies and similar technologies while you browse the TR88 platform (see Section 6 for more details).

C. Information from Third-Party Sources

• In certain cases, TR88 may receive additional information about you from payment service providers for the purposes of transaction verification or fraud prevention.
• Identity verification agencies or credit check services may be used for KYC compliance purposes in certain circumstances.

How TR88 Uses Your Information

Every piece of information TR88 collects is used for a specific and legitimate purpose. We do not use your data in ways you would not reasonably expect. The following outlines in detail how your data is used:

TR88 will not use your data for any purpose beyond those listed above without first obtaining your explicit consent. If you receive any marketing communications from TR88 that you did not request, you may opt out at any time by contacting our support team.

Data Storage & Security Measures

The privacy and security of your personal data is TR88's top priority. We continuously invest in security infrastructure to ensure your information is always protected against unauthorized access, data breaches, and cyber threats.

TR88's Technical Security Measures

• 256-bit SSL Encryption: All communication between your device and TR88's servers is encrypted using 256-bit SSL technology — the same security standard used by leading banking institutions in Malaysia.
• Encryption of data at rest: Sensitive data such as identity information and financial details is stored in encrypted form on TR88's servers — not in plain text.
• Strict access controls: Only TR88 staff with a legitimate operational need are permitted to access user data, and every access is logged for audit purposes.
• 24/7 security monitoring: TR88's automated monitoring system operates around the clock to detect any unauthorised access attempts or suspicious activity.
• Two-factor authentication (2FA): Available to all TR88 accounts as an added layer of protection — strongly recommended for all members.
• Fund segregation: Player funds are held in accounts segregated from TR88's operational funds for an additional layer of security.

Data Retention Period

TR88 retains your personal data for as long as necessary to fulfil the purposes outlined in this Privacy Policy or as required by applicable law. In general:

• Active account records are retained for the duration your account remains active, plus any additional period required for legal compliance.
• Financial transaction records may be retained for up to seven years in accordance with Malaysian tax and anti-money laundering legal requirements.
• Customer support communication logs are retained for three years for reference and audit purposes.
• Once the relevant retention period has passed, your data will be securely deleted or anonymized.

Sharing Information with Third Parties

TR88 does not sell, rent, or exchange your personal data with third parties for their own marketing or commercial purposes. This is a commitment we hold firmly. However, in operating a safe and legitimate betting platform, there are limited situations where TR88 may need to share certain information:

Third Parties That May Receive Your Data

• Payment service providers: eWallet providers such as Touch 'n Go, GrabPay, Boost, ShopeePay, and DuitNow, as well as FPX banks such as Maybank2u and CIMB Clicks, receive the transaction information required to process your deposits and withdrawals. All of these providers are subject to their own privacy and security policies.
• Game providers: Software and gaming platform providers that partner with TR88 may receive the game data necessary to operate those games. These providers are bound by strict confidentiality agreements with TR88.
• Legal authorities: TR88 may be required to disclose information to Malaysian authorities if mandated by law, court order, or in the course of a legitimate investigation into unlawful activity.
• Fraud prevention agency: In cases of suspected fraud, certain information may be shared with relevant agencies for investigation and prevention purposes.
• Auditors and legal advisors: Professionals engaged for audit or legal advisory purposes may access certain data within the scope of their assignment, subject to strict confidentiality agreements.

In all of the above situations, TR88 shares only the minimum information required and ensures that all receiving parties adhere to data protection standards equivalent to or exceeding those we uphold ourselves.

Cookies & Tracking Technologies

The TR88 platform uses cookies and similar tracking technologies to enhance the user experience, maintain login session security, and analyse how the platform is used for the purpose of continuous improvement.

Types of Cookies Used by TR88

• Essential cookies (required): Required for the core functions of the TR88 platform — including login session management, account security, and language preferences. These cookies cannot be disabled as the platform will not function without them.
• Performance & analytics cookies: Helps us understand how users interact with the TR88 platform — which pages are visited most, time spent, and navigation flow. This data is collected anonymously and used to improve the platform.
• Functional cookies: Saves your preferences such as language settings, preferred betting limits, and display options to ensure a more personalised experience each time you log in to TR88.
• Security cookies: Used to detect suspicious login activity, unauthorised access attempts, and cyberattacks such as CSRF (Cross-Site Request Forgery).

Managing Your Cookies

You can manage and delete cookies at any time through your web browser settings. Please note, however, that disabling essential cookies may affect the functionality of the TR88 platform and your overall gaming experience. For guidance on managing cookies in popular browsers such as Chrome, Firefox, and Safari, please refer to the respective browser's help documentation.

Your Rights as a TR88 User

As a TR88 platform user, you have certain rights regarding your personal data under Malaysia's Personal Data Protection Act 2010. TR88 is committed to respecting and facilitating the exercise of these rights:

To exercise any of the rights above, please contact the TR88 support team by email at support@tr88-play.com or via the in-platform live chat. TR88 may need to verify your identity before processing any data-related request to ensure the security of your information.

Cross-Border Data Transfers

In operating the TR88 platform using international-grade technical infrastructure and service providers, your data may be processed or stored on servers located outside Malaysia. This is standard practice within the global technology and online betting industry.

When cross-border data transfers occur, TR88 ensures that a level of protection equivalent to or exceeding that required under Malaysia's PDPA is fully maintained. This is achieved through:

• Data processing agreements incorporating standard protection clauses with all international service providers.
• Selection of service providers that operate in jurisdictions with recognised data protection laws.
• Regular audits of the data security practices of involved third-party service providers.

By using the TR88 platform, you acknowledge and agree that your data may be transferred and processed outside Malaysia under the secure and controlled conditions described above.

Child Protection

The TR88 platform is strictly restricted to individuals aged 18 and above. We do not knowingly collect or store any personal information from anyone under the age of 18, under any circumstances.

All TR88 account registrations require age verification. Should TR88 discover that information from a minor has been collected without our knowledge, we will take immediate steps to delete that information and close the associated account.

If you have reason to believe that a minor under the age of 18 has registered a TR88 account, please contact us immediately at support@tr88-play.com so we can take the necessary action.

Links to Third-Party Websites

The TR88 platform may contain links or references to third-party websites or services. TR88's Privacy Policy applies solely to the TR88 platform and does not cover any third-party websites or services.

TR88 is not responsible for the privacy practices or content of any third-party websites you may access via links on our platform. We encourage you to read the privacy policy of each website you visit independently of TR88.

Payment service providers such as Touch 'n Go, GrabPay, Boost, ShopeePay, DuitNow, and FPX banks each have their own privacy policies governing how they handle your data when you use their services for TR88 transactions. We encourage you to read the privacy policy of your chosen payment provider.

Updates to This Privacy Policy

TR88 reserves the right to update or amend this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or technological developments. Where material changes are made, we will endeavour to notify you via an in-platform notification or an email to the address you registered with.

The "Updated" date at the top of this page will always reflect the date of the most recent revision to this Privacy Policy. It is your responsibility to review this page periodically to stay informed about how TR88 protects your privacy.

Your continued use of the TR88 platform after any amendments to this Privacy Policy take effect constitutes your acceptance of the revised terms. If you have concerns about any changes, please contact us for further discussion before continuing to use the platform.

Contact TR88 About Your Privacy

If you have any questions, concerns, or complaints regarding how TR88 handles your personal data, or if you wish to exercise any of your privacy rights, please contact us through the following channels:

• Privacy Email: support@tr88-play.com – please state "Privacy Inquiry" in your email subject line
• TR88 Live Chat: Available within the platform 24 hours a day, 7 days a week
• Language: Full support in Bahasa Malaysia

TR88 will endeavour to respond to all privacy-related enquiries within 14 business days. For more complex requests, such as full data access requests or account deletion, processing may take longer, and we will keep you informed of the expected resolution timeframe.

If you believe TR88 has not handled your data in a manner compliant with the law, you have the right to lodge a complaint with the relevant Malaysian Personal Data Protection Department.